Shipping policy

Thank you for shopping with Novapurna. We are committed to delivering your order safely and efficiently. Please review our shipping terms below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly extended. If there is a significant delay, we will notify you by email.

Shipping Time

Estimated delivery times:

Europe: 7–14 business days
International: 10–20 business days

Shipping times are estimates and may vary due to customs processing, courier delays, or seasonal demand.

Shipping Costs

Shipping fees are calculated at checkout and depend on destination and order size. Occasionally we may offer free shipping promotions.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking updates to appear in the courier system.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, or taxes determined by your country. These charges are the responsibility of the customer. Novapurna is not responsible for customs delays.

Incorrect Address

Please ensure your shipping address is correct before completing your order.

If an incorrect address is provided and the package is returned to us, the customer will be responsible for re-shipping costs.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery window, please contact us at:

support@novapurna.com

We will work with the courier to resolve the issue as quickly as possible.

Novapurna is not responsible for delays caused by the shipping carrier, customs, or force majeure events.

Split Shipments

In some cases, items may ship separately to ensure faster delivery. You will receive tracking information for each shipment.

Contact

For any shipping questions, please contact our support team:

support@novapurna.com

We are happy to help.