GLOBEXIA LIMITED
OFFICE 3906, 39TH THE CTR 99
QUEEN'S RD CENTRAL CENTRAL
HONG KONG
support@novapurna.com
+447410303818
Thank you for shopping with Novapurna. We are committed to delivering your order safely and efficiently. Please review our shipping terms below.
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly extended. If there is a significant delay, we will notify you by email.
Estimated delivery times:
Europe: 7–14 business days
International: 10–20 business days
Shipping times are estimates and may vary due to customs processing, courier delays, or seasonal demand.
Shipping fees are calculated at checkout and depend on destination and order size. Occasionally we may offer free shipping promotions.
Once your order has shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking updates to appear in the courier system.
International shipments may be subject to customs fees, import duties, or taxes determined by your country. These charges are the responsibility of the customer. Novapurna is not responsible for customs delays.
Please ensure your shipping address is correct before completing your order.
If an incorrect address is provided and the package is returned to us, the customer will be responsible for re-shipping costs.
If your package is delayed beyond the estimated delivery window, please contact us at:
We will work with the courier to resolve the issue as quickly as possible.
Novapurna is not responsible for delays caused by the shipping carrier, customs, or force majeure events.
In some cases, items may ship separately to ensure faster delivery. You will receive tracking information for each shipment.
For any shipping questions, please contact our support team:
We are happy to help.